Rebounderz Edison FAQs

Party Questions

 

General Questions


Q  What do I do if a parent of a child isn’t going to attend the party?  

Please make sure that the parent or legal guardian has completed a waiver on our website prior to the party, we will verify the child’s information when they arrive. It is not necessary for a child’s parent to accompany them to the party.

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How do I schedule a Rebounderz Party?

It’s easy! Just go to our Parties and Celebrations page. Next, click party packages to view all of the rooms that we provide and what our birthday package includes. Then click the button that says “Click here to book your party.” You can also visit us in store to view our facility and book your party in-store.

You will be taken to our birthday party process where you can proceed with your party booking.   You may also call us at 732-902-6987.

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Q How do your birthday party structures work?

With each and every birthday party here at Rebounderz Edison we follow a designated structure. The picnic area party packages are open play. When you book a party with us the jumpers are able to use our 8,000 square foot jumper, foam pit and basketball slam dunk jumper.

There is a 20-20-20 minute structured that is followed: 20 minutes is spent 20 minutes on the jumpers, 20 minutes on the foam pit, and 20 minutes on the basketball slam dunk. At each structure you will have a designated party host that interacts with the kids and make their time here at Rebounderz one to remember! We also have designated times for the kids to have a water break as jumping on our trampolines is quite a workout!

Open play parties do not include a host but can be added for $75.00.

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Q What is the best number to reach Rebounderz Edison?

You can call us anytime at 732-902-6987 and one of our representatives would love to chat with you!

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Will we have to share the trampoline or party room with anyone else?

One of the great benefits of Rebounderz is that we provide you a private party room with a dedicated party host for the duration of your two hour party. The best part is that while there will be other people from the public in our facility you will be guarantee your own section of the jumper, your own lane in the foam pit and your own basketball slam dunk structure!

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How many guests can I invite?

How many guests to invite depends on the party package.
Rebounderz themed rooms: 16-24 guests.
Basketball Court Party Area: Minimum 20 guests.
Café Party: Maximum is 12 guests.
Picnic Area 1:  Maximum is 8 guests.
Picnic area 2: Maximum is 12 guests.

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What time should my guests and I arrive at the party?

We ask that you and your party guests arrive 10-­15 minutes prior to your scheduled party time to ensure your party starts at your reserved time.

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Do I need to stay at the party?

The guest of honor’s parents are required to stay at the party. Other adults are also welcome to stay and enjoy the fun, but are not required to stay.

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Can we have our party festivities before jumping?

Because we’ve found that full tummies and jumping don’t mix, our parties begin on the trampolines.

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Will there be a Rebounderz staff member available to assist me in the party room?

Yes, each party is assigned a dedicated party host so the parents can relax and enjoy the party!

Open play parties do not include dedicated hosts but one can be added for $75.00.

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Can I use my own decorations and/or paper products in the party room?

We believe you’ll find our party rooms to be quite festive, and we do use paper products color coordinated to each party room.  However, you’re welcome to bring additional  decorations and/or paper products.

If you would like to decorate for your party, please arrive 15-20 minutes prior to your party’s scheduled time to setup.

To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, glitter or piñatas.

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Do you provide party room set up and cleanup?

Absolutely! We will set up the party room and clean up afterwards. It’s our pleasure to serve you on your special day!  However, management reserves the right to assess a $50 excessive clean up charge for party rooms that are “trashed” or “damaged” due to lack of parental control.

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Are gratuities (tips) appropriate?

We believe a gratuity is offered in “gratitude” for good service. Gratuities for our staff are always welcome if they provide you with excellent service, but are always at your discretion.

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What are the beverages you offer in the party room?

Please visit our Parties and Celebrations page for more information on our party customization options.

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Are there options that I can add to make my party even more special?

Yes. We can provide you with balloons, food, beverages, arcade cards, and party favors. Check our Parties & Celebrations page for more information.

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When should I order food, beverages, balloons, & other options?

We will contact you (e-­mail or phone) typically 1 week prior to your party to confirm your guest count. At that time, you’ll have an opportunity to customize your party as much as you’d like.

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Can I bring food to my party?

Outside dessert items are allowed to be brought in from the outside (for example: cake, cupcakes, cookies, donuts, coffee, etc). We’re sorry, but no other outside food is permitted. Management reserves the right to assess a $100 outside food fee for violation of this policy.

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What if less/more kids show up on the day of the party?  

We will make sure all of your party guests are able to participate in the jumping activities (assuming a valid waiver is on file), if you have more than originally anticipated. Our base party package includes jump time for a specific amount of jumpers, and you will only be charged for any jumpers over that number.  However, all food orders are placed in advance and cannot be lowered based on on the day of your party. We will do our best to accommodate additional food options at the time of the party, time and availability permitting.

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What is your party cancellation policy?

To cancel or reschedule your party, you must do so by phone at least one week in advance of your party date to avoid additional charges. For each party package we take a $100.00 deposit which is NON-REFUNDABLE. If you wish to reschedule your party your initial $100.00 deposit will be applied to a future party if rescheduled within 30 days of the original party date. Parties who do not call to cancel or reschedule within one week of the party or who do not show up for the scheduled party, will be charged the full amount of the party.

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Do you have a refrigerator or freezer for my cake?

Yes, we have a refrigerator and freezer where we can store your cake.

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Is each guest, including adults, required to have a completed/signed waiver?

All participants must complete and sign a waiver (for those 17 and under, waiver must be signed by a parent or guardian). For your convenience, family members aged 17 years or younger may be included on the same waiver. You may fill out our waiver online or when you arrive at Rebounderz.

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When is open jump time?

Open jump is available any time during our operating hours. However, parties and other special events such as Friday Night Frenzy may impact the amount of open jump time available.  Since the weekends are our most popular time for parties, we recommend you use our online reservation system to pre-purchase jump time for the open jump times we have available.  Weekend guests who do not reserve/pre-purchase jump time may be subject to a waiting until jump time becomes available.

Please book online jump time 24 hours in advance of your visit.

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It asks for my credit card, is this information secure?

Our website utilizes data encryption software that automatically encrypts information as it is submitted to our server for your safety.  All personal and credit card information we receive is stored on a secure server until the event is complete, at that time the information is deleted from the system.

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Are socks required?

All guests must wear Rebounderz Jump Socks on our trampolines. These socks are reusable and are on sale at our Front Desk for $3.00 per pair.

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Will Rebounderz provide supervision on the trampolines?

Our fun and friendly referees will provide supervision on the trampolines so you can relax and enjoy yourself.  Sit down in the Café, enjoy a drink, and our staff will do everything possible to ensure your children’s safety!

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Can a guest jump while wearing a cast?

Typically a child can jump with a cast under the following conditions:

The cast is approaching its removal date (2 weeks or less) and the cast or splint has no protruding areas that could damage the trampolines. Please note, a child’s center of gravity and mass may be affected by the cast so parents must keep this in mind when making a decision about their jumping abilities. Rebounderz of Edison reserves the right for the manager on duty to decide whether it’s safe for the child to jump.

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Can I spend more than the designated jump time on the trampolines?

For open jumping, additional time is permitted for an additional charge. For party guests, additional time may be purchased after the completion of your 2 hour event for a reduced rate for $10/Hour per jumper.

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What is the refund policy for reserved/pre-purchased jump time?

Pre-purchased/reserved jump time (30-minute jump, 60-minute jump, Friday Night Frenzy, Fitness Classes, other miscellaneous event) is non-refundable.  We cannot guarantee the availability the full purchased amount of jump time if you do not check in at the stated pre-purchased/reserved jump time.  Rescheduling of pre-purchased/reserved jump time is at the discretion of Rebounderz Edison management and is based on jump time availability.

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What is your privacy policy?

Rebounderz ® is committed to protecting your identity when purchasing a birthday party, event, or filling out a waiver online.  Our Web site utilizes data encryption software that automatically encrypts information as it is submitted to our  server for your safety. All personal and credit card information we receive is stored on a secure server until the event is complete.  At that time the information is deleted from the system; waiver information stays stored on our secure server for ease of renewal.

Furthermore, all personal and credit card information we collect does not get rented or sold to third party agencies for advertising or marketing purposes.  All information we collect stays within Rebounderz ® and is used for billing and legal purposes along with internal marketing efforts .

The information we collect allows us to better serve you with pertinent information such as order confirmation and order status updates.

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